Frequently Asked Questions
How can I speak with someone?
Use the "Chat Button". Enter your contact information and a request to speak with a business specialist.
How do I request a copy of my tax documents?
Use the "Chat Button" to request a copy of your tax document(s).
What are the rates of your services?
Rates vary by service provided.
Are you open all year?
Yes. However, we are only open for Tax Season from January 5th until May 31st. JXXP will process tax returns for individuals who have submitted an extension or individuals who missed the tax deadline by appointments only after May 31st. Use the ""Chat Button".
I would like to speak with a business specialist about my taxes, do I need to complete the Client Application first?
All questions or concerns will be addressed beforehand. Use the "Chat Button" to request a free consultation.
How can I request same day Printing, Notary, or Copying Service?
If you require an urgent same day service, please use the "Chat Button". Please be aware that we can not guarantee service if we are assisting other clients at the time of your request.
What is your fax number?
404-393-9997
How can I retrieve a fax sent to JXXP?
Be sure to have the sender complete a cover page with your contact information listed. We will notify you of your incoming fax. Per your request a business specialist will email your document at no cost. Fees apply for mailed or in-person delivery.
Is my information and payments secured?
All of the information submitted through our online portal is secured.
What is the Expense Application?
This form is used to write off business expenses for Small Business Owners, Contractors, and Freelancers such as auto expenses, supplies, rentals, and more.
Do I need to complete the Expense Application ?
Use this form for Small Business Owners, Self Employment, Freelancers, or Contractors only
How To Make A Payment
Visit the "Make a Payment" page and follow the instructions.
Do I have to make a payment before I receive my tax refund?
In most cases no. However, there are circumstances where a payment is required upfront. A specialist will advise if upfront payments are required.
When should I expect my federal refund?
(For Direct Deposit)
Refunds are generally issued within 21 days of when you electronically filed your tax return or longer if you filed a paper return. (Refunds will be delayed for refunds on hold for audits or reviews)
(For Paper Checks)
Refunds should be issued in about six to eight weeks from the date IRS receives your return. (Refunds will be delayed for refunds on hold for audits or reviews)
How do I inquire about income tax training ?
Use the "Chat Button" to request to speak with a business specialist for more information.
How can I contact the IRS about my taxes or refund?
1-800-840-1040
How can I contact the IRS about my state taxes or refund.
1-877-423-6711
Where can I go to check my refund status?
Download the app "IRS2GO" on your mobile device or visit the on-line tool, "Where's My Tax Refund", at www.irs.gov that will provide the status of a tax refund using the taxpayer's SSN, filing status, and refund amount.